Shamsieh Technology Services

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Privacy Policy & Terms of Use

How we protect your data, govern platform use, and explain the limits of our decision tools.

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Issued by: Shamsieh Technology Services — Hashemite Kingdom of Jordan

Shamsieh Technology Services ("the Company") is committed to protecting the personal data of Shamsieh platform users.

This document governs how data is collected, processed, and used, and sets the terms of use for the platform.

By using the platform, you acknowledge your agreement to this policy and these terms.

For data-related requests: info@shamsieh.com

01

Section 1: Data Protection Policy

Data controller

Shamsieh Technology Services is responsible for processing personal data on the Shamsieh platform.

Legal basis for processing

  • Explicit user consent
  • Performance of a service requested by the user
  • Compliance with a legal obligation
  • Legitimate interests of the Company in operating and improving the platform, without overriding user rights

Data we collect

Data may include:

We follow data minimization and only collect what is necessary to provide the service.

  • Identity data: name, phone number, email
  • Optional educational data: GPA, budget, major, region, preferences
  • Technical data: IP address, device type, in-platform usage logs

Purposes of processing

  • Operating the platform
  • Calculating recommendation results via the decision engine
  • Enabling contact with educational institutions
  • Responding to inquiries
  • Improving performance and analyzing usage
  • Legal compliance

Data is not processed for undisclosed purposes.

Data sharing

  • With the educational institution the user chooses to contact
  • With contracted technical service providers
  • When required by law

The Company does not sell or rent data to third parties.

Cross-border transfers

If technical providers outside Jordan are used, appropriate contractual and technical safeguards are applied in line with Jordanian law.

Data retention

Data is retained as long as necessary for the purpose collected or for legal compliance. Data may be deleted or anonymized when no longer needed.

User rights

  • Access your data
  • Request correction
  • Request deletion
  • Object to processing
  • Withdraw consent at any time

Requests may be submitted via the email address above.

Data security

The Company applies appropriate technical and organizational measures against unauthorized access, misuse, loss, or alteration. Absolute security cannot be guaranteed for any electronic system.

02

Section 2: Terms of Use

Nature of the platform

Shamsieh is an information and digital decision platform. It is not an educational institution, does not grant academic admission, and does not provide educational guarantees.

User responsibilities

  • Provide accurate information
  • Do not misuse the platform
  • Do not attempt to hack or disrupt the system

Users are responsible for their final educational decisions.

Accuracy of information

The platform relies partly on information provided by educational institutions. The Company does not guarantee accuracy or completeness at all times.

Limitation of liability

  • Admission or rejection decisions
  • Academic or professional outcomes
  • Any direct or indirect losses
  • Disputes between the user and an educational institution

The Company is not liable for the above.

Intellectual property

All systems, algorithms, and content on the platform are owned by the Company and may not be reused without written permission.

03

Section 3: Decision engine disclaimer

The decision engine is a digital analytical tool based on user-entered data and internal calculation criteria.

Results are not an official classification
Match scores are not a guarantee of admission
Results do not imply absolute superiority
The final decision is the user's responsibility
The service is advisory only
04

Section 4: Bot and WhatsApp use

When using the bot or communicating via WhatsApp:

Conversation data may be stored to improve the service
Data may be shared with the selected institution upon user request
Processing may occur through external providers subject to their own policies

Conversation data is not used for marketing outside platform services without explicit consent.

05

Section 5: Minors' accounts

If a minor uses the platform, this must be with a guardian's consent. The guardian is responsible for the accuracy of entered data.

06

Section 6: Amendments

The Company may amend this document at any time. Continued use of the platform constitutes acceptance of amendments.

07

Section 7: Governing law

This document is governed by the laws of the Hashemite Kingdom of Jordan. Jordanian courts have jurisdiction over any dispute arising from it.

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